SAC Grievance Procedures

GRIEVANCE PROCEDURES FOR STUDENTS REGISTERED WITH THE STUDENT ACCESS CENTER

The Student Access Center (SAC) reviews requests for accommodations on a case-by-case basis utilizing an interactive process to make determinations about which accommodations are reasonable and necessary for equal access. 

If a student has concerns regarding the SAC process, eligibility determination, or the denial, approval or implementation of accommodations the following procedure should be used:

Informal Dispute Resolution

Students who disagree with SAC’s decision regarding their eligibility for accommodations, including approvals or denials of accommodations, should first try to resolve the concern with their assigned access specialist. Students should contact their assigned access specialist as soon as possible to resolve the concern. 

If the grievance involves an instructor’s implementation of a student’s approved accommodations, the student should contact their access specialist immediately. The specialist can assist in working directly with faculty and departments to resolve the issue. 

Grievance Process

If a student is not satisfied with the results of the dispute resolution, they may initiate a formal grievance by submitting a written complaint to the SAC Program Director. The Director will review the student’s statement, relevant documentation and consult with appropriate individuals related to the case to determine an appropriate resolution. The formal grievance should be submitted within 10 business days and include the following: 

  • A statement of the circumstance of the grievance
  • Names of individuals with relevant information and
  • Supporting documentation

Appeal

If a student is not satisfied with the outcome of the formal grievance process, the student may submit an appeal in writing to the Assistant Vice Provost of Academic Affairs. The student’s appeal should be submitted within five (5) business days of the Director's decision. The Assistant Vice Provost of Academic Affairs will review the relevant information and may consult with the appropriate individuals. The decision of the Assistant Vice Provost of Academic Affairs is final and no further appeals are permitted. 

Reporting Discrimination

KU’s Office of Civil Rights and Title IX (OCRIX) acts on reports related to discrimination, harassment, and related retaliation based on race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information. 

Students who experience discrimination, harassment, or related retaliation at any time while at the University of Kansas may contact OCTRIX to discuss concerns or file a complaint.